Scott’s RV & Truck Repair

Deciphering the Scott’s RV & Truck Repair Menu Board

August 27th, 2010 by adkins2

Let’s talk about deciphering the auto service menu board. Rockford, IL service centers like Scott’s RV & Truck Repair have a board that lists the routine services they provide. But some people don’t know what these services really are unless they ask. Let’s go down a typical list, in alphabetical order, starting with air conditioning service.

Feel free at any time to give Scott’s RV & Truck Repair a call at 815-874-0800 to learn of the many services we offer, or stop by our Rockford, IL auto center at 3301 American Road 61109.

First remember that all of these services are recommended by vehicle manufacturers. They set how often or at how many miles the service should be done.

Air conditioning service involves purging the old refrigerant and capturing it for proper disposal. Then fresh refrigerant is installed. The fresh refrigerant will lubricate the system and will also help it cool better.

Alignment. Service centers like Scott’s RV & Truck Repair make sure all four wheels are lined up and track with each other. This reduces tire and suspension wear and improves safety and handling.

Battery service. Service centers like Scott’s RV & Truck Repair inspect the battery for corrosion, leaks or damage. Test the battery’s ability to hold a charge. If the battery’s still strong, clean it up. If not, replace it.

Brake service. This could be two things. A brake inspection to see if the brakes are working well mechanically and to see if the pads are still safe. If not, replace the pads and make any repairs that might be in order.

The other thing is to evacuate the brake fluid, clean out the system and replace it with fresh fluid. This is important, but often over looked.

Cabin air filter. The cabin air filter is the filter that cleans the air that comes into the passenger compartment. It works like the filter on your furnace at home. It gets dirty and needs to be changed often.

Cooling system. This is the cooling system for your engine. Replace the old coolant with fresh to protect your radiator and other cooling system components from corrosion.

Differential service. Every vehicle has at least one differential. They don’t require service very often, so people don’t think of them much. The differential transfers power from the drive train to your wheels. Drain the old fluid and add fresh lubricant.

Engine air filter. This filters the air that’s burned in the engine. It also gets dirty and needs to be replaced often.

Fuel filter. This filter cleans the fuel before it gets to the engine. Like the other filters, it too gets clogged and needs to be replaced in order to maintain good flow.

Contact Scott’s RV & Truck Repair, your Rockford, IL auto repair center, by calling us at 815-874-0800.

Posted in Service Intervals | No Comments »

Rockford Customer Detective Work

August 19th, 2010 by adkins2

One might say the most challenging part of being an automotive service technician at Scott’s RV & Truck Repair in Rockford IL is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we’ll call Customer Detective Work – that is helping your Rockford IL technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to Scott’s RV & Truck Repair and your car is making a funny sound.

Q: Where’s the sound?

A: Around the right front wheel.

Q: What kind of sound?

A: Kind of a clunk, clunk sound.

Q: When do you hear the sound?

A: When I turn and accelerate.

Q: Right and left? Forwards and back?…

Do you see where we’re going? You’re gathering additional information to help your Rockford IL technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your Rockford IL technician at Scott’s RV & Truck Repair will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

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Stop It! You Need Good Brakes

August 13th, 2010 by adkins2

Good brakes are obviously very important. If you’ve ever had your brakes go out while you’re driving around the Loves Park area, you’ll know how terrifying it can be. Today we’ll focus on how to tell when you have a brake problem, and how to make good repair choices.

Often, the first indication that something’s wrong with the brakes is an unusual sound. It could be a squeal, chatter or grinding sound.

Some brake pads have a little piece of metal embedded in them that will make a squeal or chirping sound when the brake pads have been worn down to the point that they need to be replaced. It’s an early warning indicator.

When you hear that sound, schedule an appointment at Scott’s RV & Truck Repair soon.

Now a chattering sound is more urgent. That usually indicates that something is loose. It could be a brake pad or even the brake calipers. If one of those parts falls off, you could have some serious trouble stopping the vehicle. It would be a good idea to park it until you can get into the shop.

A grinding noise usually means that the brake pad is completely worn away and the metal parts of the brake are rubbing directly on the metal brake rotor. That means the rotor is being damaged and will need some work. More on that later.

Another warning sign is that your brake pedal may feel soft and spongy – or it may even feel very hard to push in. Both could mean trouble. And of course, you may get a dashboard brake warning light.

Now when it comes time to replace your brake pads, you have a choice to make. You can get the same pads that came standard on your vehicle. You can expect the same performance and durability as with the pads that came on the car from the factory.

Now you can also get a budget brake pad. Sometimes drivers insist on lower cost pads. That’s OK if the budget demands it, but you need to be aware of the trade offs. Lower grade pads are usually noisier, so you’ll have to live with more noise when you apply the brakes. They also tend to generate a lot more brake dust, you know, that black dust that accumulates on your wheels. And they probably won’t last as long either. In our opinion, that’s a lot of compromise for just a few dollars in savings.

You can also choose to buy premium brakes pads. These perform at higher specifications than the factory pads. You can expect quieter operation, less brake dust and better stopping power.

Now, getting back to the rotors. The rotors are the discs that the brake pads clamp down on to stop the vehicle. If you’ve been driving with completely worn brake pads, you’ve scratched grooves into the rotors. If the grooves aren’t too deep, the rotor can be resurfaced. A thin layer of metal is cut off the surface of the rotor to make it smooth again.

Now, if the grooves are too deep or if the rotor has already be resurfaced before, there may not be enough material to resurface and still have a rotor that’s thick enough to safely stop the vehicle. In that case, the rotor will have to be replaced.

Something that’s often overlooked is the brake fluid. Your manufacturer has a recommended schedule for evacuating the old brake fluid, cleaning the system and refilling it with fresh brake fluid. This is really important to brake performance.

So here’s the bottom line: if you suspect, inspect. If you notice any of these warning signs, have your brakes inspected. Your advisor can help you make the repair decision that’s right for you.

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What Is A Differential And Do You Have One?

August 5th, 2010 by adkins2

With front-wheel drive being so common these days in Rockford, IL, the differential is just taken care of during a transmission service, so most folks in Rockford, IL don’t even have to think about it. And rear-wheel drive differentials don’t need to be serviced for years, so it’s understandable that it’s not something on the top of mind for our Rockford customers. So it’s not uncommon for people to not know they have a differential let alone know that it needs service.

Call Scott’s RV & Truck Repair at 815-874-0800 for information about differential service, or stop by our Rockford, IL auto center at 3301 American Road 61109.

To better understand what a differential does, think about our local Rockford high school track. There are lanes marked off on the track. For the longer distance races, the starting lines are staggered. The starting lines for the outside lanes are ahead of the starting lines for the inside lanes. That’s to compensate for the longer length of the outside lanes. Staggering the starting lines means that each runner has the same distance to run.

The differential compensates for the difference in speeds between the inside wheel and the outside wheel in a turn, because they have to travel together through slightly different distances.

It’s a very important function. When you think of it, all the power to get a vehicle moving goes through the differential. Most cars in the Rockford, IL area weigh between three and six thousand pounds – trucks even more. The power from the engine goes through the transmission and then through the differential to the drive wheels.

That’s a lot of work and requires very heavy duty parts. And those parts need protection. The differential fluid lubricates the gears in the differential and keeps them cool.

The fluid eventually gets dirty and worn down. Some kinds of differentials require special additives that breakdown over time. So manufacturers recommend intervals for replacing your differential fluid.

Your Rockford, IL technician at Scott’s RV & Truck Repair will drain the used fluid and check it out for metal bits, which could be a sign of excessive wear on the gears. Then he’ll replace the fluid and install the additives if necessary.

Your Scott’s RV & Truck Repair service advisor can look up the manufacturer’s recommended service interval or you can check your owner’s manual. Give us a call at 815-874-0800 for more information about your differential service.

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Breathe Deep With Your Cabin Air Filter

July 30th, 2010 by adkins2

Bad air quality while you’re driving around Rockford is nothing to sneeze at. But seriously, more and more vehicles these days come equipped with a cabin air filter. Since they’re fairly new on the scene, a lot of folks don’t know about them yet.

These filters clean the air in the passenger compartment, or cabin, of your car or truck. They do the same job as the furnace filter you have at home. They can filter out particles as small as thee microns. By contrast, a grain of sand is about 200 microns.

So your cabin air filer can clean out dust, pollution, pollen and spores, to keep the air in your car nice and clean. And just like your furnace filter, they need to be replaced when they get dirty. Check your owner’s manual, but they typically need to be replaced at around twelve to fifteen thousand miles.

The filter is usually either under the hood or under the dashboard. Some are a little tricky to get to, so you’ll want to have your Rockford IL service center, Scott’s RV & Truck Repair, take care of replacing them.

As we said, many people don’t realize they have a cabin air filter and go to their shop complaining about a funky smell in the ventilation system. It turned out to be a cabin air filter that was long overdue for replacement – really dirty and starting to smell. A quick replacement and they were on their way and smelling fine.

People who are allergy sensitive can really benefit from a cabin air filter, as it keeps allergens to a minimum. If you’re one of them, you’ll want to stay on top of your filter replacement schedule.

Of course if you do a lot of driving in dusty or polluted conditions, you’ll need to change your cabin air filter more often.

Posted in Air Conditioning | No Comments »

Economics of Maintenance For Rockford Auto Owners

July 21st, 2010 by adkins2

Buying a new car in Rockford is always a big financial decision. The allure of that new car smell is powerful, to be sure. But what if your current car is still in good shape? How do you decide?

People in Rockford who’ve been used to driving a new car every three to five years may be having second thoughts in this economy. For many, the question is, how does the certainty of a new car payment stack up against uncertain repairs for a car that may be out of warranty?

For purposes of our discussion, let’s assume you live right here in Rockford and have a five year old vehicle. It’s now paid off. If you keep it, you fear that there’ll be some repairs over the next five years, but you really don’t know what to expect. For help we turned to Edmunds.com.

Edmunds.com has compiled maintenance and repair information for cars and trucks. With this data, they project likely service and repair costs for a particular make and model. They’re able to use manufacturer’s maintenance schedules and repair histories for the projections.

Of course, these projections can’t predict what will happen to your vehicle in Rockford, but they do give you information to use in your decision.

Let’s look at the numbers for a five year old Toyota Camry V-6. In this example, the combined maintenance and repairs for the five year period is $5,748. This works out to an average of $96 a month. The year-by-year averages range from a low of $49 a month to $124 a month.

So compare $96 a month with a new car payment. And it’s actually better news than that; you would still have maintenance expenses with a new car, so the repair element could be less than half that figure.

Here are numbers for some other five year old vehicles from around Rockford:

Ford Escape – $116 a month

Chevy Silverado – $131 a month

Jeep Grand Cherokee – $138 a month

Hyundai Accent – $85 a month.

Now, if your vehicle is older than five years, have a chat with your Rockford service advisor at Scott’s RV & Truck Repair. We see hundreds of vehicles through our bays every month and we know your car. See if there’s any particular problem common with your vehicle that you might see over the next couple of years.

And of course, the best way to keep future repair costs down is to take care of all your scheduled maintenance. This is especially important in older vehicles that have had time to accumulate some deposits.

There are special motor oil formulations that help clean older engines and protect and recondition their seals and gaskets.

We hope this eliminates some of the unknowns in the decision to keep or trade.

Give us a call if you have any questions:
Scott’s RV & Truck Repair
3301 American Road
Rockford, IL 61109
815-874-0800

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Looking Down the Road – Headlamps

July 15th, 2010 by adkins2

If you’ve ever been driving around Rockford and had a headlamp go out, you’ve probably just wanted to replace the bad bulb. If your car uses halogen headlamps, they dim over time. So if you just put in one, they won’t have the same brightness which can be distracting and will affect your field of vision.

To have your headlights inspected, visit us at Scott’s RV & Truck Repair. We’re at 3301 American Road in Rockford, IL 61109. Or give us a call at 815-874-0800

Experts in Rockford recommend replacing your halogen headlamps every year. It’s easy to remember if you do it when daylight savings time changes in the fall. That way you’ll have bright headlamps for those long Rockford winter nights.

There are other types of headlamps in addition to halogen. There are the old standard bulbs that have been around for decades. These are OK, but you can usually upgrade to halogen. They cost a little more but you can’t believe the difference. If you do a lot of night driving you might want to use a premium halogen bulb that filters out the yellow hues and give a very white light that’s a lot like daylight.

You may have noticed those bluish headlights on luxury cars. They are high intensity discharge or, HID lamps. They really light up the road. You can upgrade to HID on some vehicles. These cost quite a bit, but they’ll last for the life of your car. If you want your Rockford friends to think you have HIDs, you can get halogens with a bluish tint – no one needs to know.

Seriously, though, night driving is all about reaction time – time to stop – time to get out of the way. You can’t react to what you can’t see. You need headlamps that’ll give you a good view down the road and good peripheral vision as well. And your headlights need to be aimed correctly so you can see and also, to keep your lights from shining off into on-coming traffic.

You may have seen older vehicles with headlights that are awfully dim and maybe even yellow. That’s because the plastic headlight lenses have gotten cloudy and yellowed with age. They can be replaced, but many Rockford service centers offer a service to restore the lens that’s a lot cheaper.

You can’t drive if you can’t see. AAA reports that nine out of ten vehicles have dirty or yellowed headlamps. So run the window squeegee over your headlights when you gas up to clear the dirt and bugs. Get your lenses restored if they need it and don’t forget to replace your standard or halogen bulbs every fall.

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Ethics of Automotive Repair in Rockford

July 9th, 2010 by adkins2

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Rockford automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession in Rockford has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Rockford automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Rockford service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your Rockford automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose

The part does not meet a design specification

The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Scott’s RV & Truck Repair says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn’t want to replace the rotor; Scott’s RV & Truck Repair would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

The part is close to the end of its useful life – just above discard specifications or likely to fail soon
To address a customer need or request – like for better ride or increased performance
To comply with maintenance recommended by the vehicle’s manufacturer
Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

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Make Your Battery Last

June 29th, 2010 by adkins2

Today’s report from Scott’s RV & Truck Repair is on car batteries, why they die and what we can do to lengthen their life. Most of us have had a dead battery at one time or another. In fact, it would be very unusual if you hadn’t. You may be surprised to learn that only 30 percent of Rockford vehicle batteries last for 48 months.

Now that’s an average. How long a battery lasts depends on many factors. You may not know that one of the biggest factors is the temperature where you live and drive around Rockford. You might suppose that cold weather was harder on batteries because it takes more power to crank a cold engine, but the opposite is actually true.

For more information on your battery, please visit us:
Scott’s RV & Truck Repair
3301 American Road
Rockford, IL 61109
815-874-0800

Batteries in very cold climates have a life expectancy of 51 months as opposed to 30 months in very warm climates. The reason is simple: batteries are chemically more active when they’re hot than when they’re cold.

A car battery will actually start to discharge on its own within 24 hours in hot weather. It takes several days in cold weather. When batteries are left too long in a state of partial discharge, the discharged portion of the battery plates actually, for the lack of a better word, ‘die’. Recharging the battery will not restore the dead part of the battery plate.

One of the big problems for the way most of us drive in the Rockford area, is that our batteries are often partially discharged. The biggest job the battery does is to start the car. It takes some time for the alternator to recharge the battery after starting. If you’re driving short distances, especially if there are several starts and stops, your battery may not fully recharge.

Another issue is that vehicles are coming equipped with more and more electricity hungry accessories like navigation systems, DVD players, CD and MP3 players, heated seats, heated steering wheels and so on. And we often plug in cell phones, computers and other gadgets. Combine that with short trips and it’s no wonder that our batteries are partially discharged.

Experts say we can extend our battery life by topping off the charge periodically using a good quality battery charger. You may’ve heard these chargers referred to as ‘trickle chargers’. They’re attached to the battery and plugged into a wall outlet to slowly bring the battery up to full charge.

Now there’s some science involved with how fast a battery should be recharged. If you buy a cheap manual charger, you’ll have to tend it. Frankly a learning curve on how to do it right and requires much attention. A computer controlled charger – or smart charger – monitors the process and determines the appropriate rate of charge. And it even stops charging when it’s fully charged. It costs more than the manual charger, but the automatic model is worth it.

The suggestion is to charge once a month in warm weather and once every three months in cold weather.

Another thing to avoid is deeply discharging your battery. Something like running the headlights and stereo with the engine turned off. That’ll take months off the battery life every time you do it.

Now, as we discussed, heat is hard on a battery. A dirty, greasy battery holds more heat. You can wipe off excess dirt with a paper towel or ask your service advisor at Scott’s RV & Truck Repair to clean it for you. Scott’s RV & Truck Repair can even test your battery and tell you if it’s time to replace it.

Batteries are fairly expensive, so taking a few steps to make them last longer is well worth it. Of course, the battery will eventually need to be replaced. Always make sure you get a new battery that meets the factory specifications for your vehicle. If you feel you need more battery capacity than what came with your vehicle, talk with your service advisor at Scott’s RV & Truck Repair about appropriate upgrades.

If you have a dead battery, be careful to inspect it before you jump start it. If the case is bulging, cracked or leaking, do not jump start it. Damaged batteries can explode or catch fire. And deeply discharged batteries can freeze. Do not jump start a frozen battery.

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ICE – In Case Of Emergency In Rockford IL

June 10th, 2010 by adkins2

Sometimes the unthinkable happens in Rockford IL. A terrible accident and those involved aren’t able to provide rescuers with emergency contact information.

You have people in the Rockford IL area who you’ll want to be contacted to arrange help, give consent to treatment, and inform paramedics of medical conditions, allergies or medications.

Too often, our IL police and rescue workers must sift through pockets, glove compartments, wallets, purses and cell phone directories for clues – often wasting precious time.

A brilliantly simple solution is now spreading around the globe: ICE. ICE – standing for In Case of Emergency, is a way to identify emergency contacts in your cell phone directory.

Simply put ‘ICE’ before a contact name in your cell phone, like ‘ICE – Dad’, ‘ICE – Nancy’, or ‘ICE – Doctor Roberts’. Rescuers will be able to quickly identify your emergency contacts, saving valuable time.

Bob Brotchie, a Cambridge, England paramedic came up with the idea and started a promotional campaign in England in 2005. This powerful idea is now being heavily promoted in Rockford IL and in other countries. Rescue workers all know of how many times they are unable to find a wallet or purse on an accident victim, yet they are seldom without their cell phone.

There are national and worldwide disaster databases, but participation can cost up to two hundred dollars a year. ‘ICE’ is free to the 276 million cell phone users in the U.S.

It is easy and just takes a few minutes to designate some ICE contacts in your cell phone. Remember to keep the listings current.

Please join Scott’s RV & Truck Repair in getting the word out. Help us put Rockford IL on ICE!

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